TO BOOK AN APPOINTMENT
You can book an appointment online here:
During clinic opening hours or leave a message on the answer phone. Calls will be recorded for monitoring and training purposes. If you have an urgent dental problem, please call before 10am and we will arrange to see you as soon as possible.
Cold sore policy. As part of our Infection Prevention and Control Policy, we ask patients that if you have a cold sore (caused by the Herpes Simplex Virus type 1) for less than 2 weeks, please reschedule any non-emergency dental treatment until after this contagious period has passed. If urgent dental treatment is required (ie you are in pain and need immediate attention), our dentists will request that your cold sore is protected with a cold sore plaster to minimise the risk of cross-infection. Click to read our cold sore advice.
We are proud that Elmsleigh House has won an award for our Infection Prevention and Control Policy as it shows our care and commitment to protecting our patients and team.
Sepsis signs and policy. Sepsis is a life-threatening condition that can arise when the body’s abnormal immune response to an infection causes organs to start failing. At Elmsleigh House we are aware that in dental practice, sepsis can arise from a bacterial infection due to a dental condition or a treatment that has been carried out; we are also aware that sepsis may present itself without a dental cause. Read our blog on sepsis to see a list of signs and symptoms and understand the need for urgent medical treatment if sepsis is suspected. https://www.elmsleighhouse.co.uk/blog/sepsis
Outside clinic hours, please call 01252 713797 to access our answer phone, which provides an emergency number for you to contact one of our dentists; patients should be called back within a reasonable time (and usually within 3 hours). Our call-out charge for emergencies is £350 plus any treatment fees. However, if there is an issue with recent work we have completed or ongoing treatment, any treatment needed as part of the call-out may be free of charge at the dentist's discretion.
We do not ‘overbook’ to allow for cancellations, and therefore appreciate 48 hours' notice if an appointment cannot be kept. Our answering service on 01252 713797 is always available to take messages when the clinic is closed. If an appointment is not attended or cancelled with less than 48 hours’ notice, you will be charged at the rate of £30 per hour for the dentist’s or hygienist’s time.
Regarding our facial aesthetic treatment, SculptraTM, patients must give at least a week's notice to cancel this treatment as it is mixed precisely 1 week before the appointment for use on that specific day. If a patient cancels within a week from their appointment date, they will be charged £125 per vial used.
Our practice complies entirely with the Data Protection Act 1998 and is governed by these laws. Our practice regulates our data and practice security on an ongoing basis, and any person employed or self-employed within this practice is governed and adheres to the same policies, procedure and laws.
A patient has a right of access to their records if they submit a written request to Cat Collins, Managing Director, Elmsleigh House Dental Clinic, 6 Station Hill, Farnham, Surrey GU9 8AA; a small fee may be required.
At Elmsleigh House Dental Clinic we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. If you are not happy with the care or treatment you have received, please contact the Managing Director, Cat Collins, on 01252 715706, email firstname.lastname@example.org or write to her at Elmsleigh House Dental Clinic, 6 Station Hill, Farnham, Surrey GU9 8AA, and she will deal with your complaint courteously and promptly so that the matter is resolved as quickly as possible.
Click here to read our complaints policy in full, as well as who to contact in the unlikely event that you are not satisfied with the result of your complaint. Many thanks.