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    Contact Us

ELMSLEIGH HOUSE DENTAL CLINIC

6 Station Hill
Farnham, Surrey
GU9 8AA

Telephone: 01252 713797

Email: info@elmsleighhouse.co.uk

Directions: Click to find directions on Google Maps. If driving, there are free parking bays for two hours in The Fairfield and surrounding roads behind the practice, with level access to the back of the clinic from The Fairfield. Please ensure you park in the designated parking bays and not in front of neighbours’ drives or dropped kerbs, or on double yellow lines. Many thanks.

OPENING HOURS

Monday 08:00 – 18:00
Tuesday 08:00 – 18:00
Wednesday 08:00 – 18:00
Thursday 08:00 – 18:00
Friday 08:00 – 18:00

To arrange an appointment, please call the Welcome Team on 01252 713797.

If you are unable to get through due to high demand or outside clinic hours, please leave a message or email info@elmsleighhouse.co.uk and we will get back to you as soon as possible. Many thanks.

Click to request an appointment online >

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UPDATE FOR PATIENTS REGARDING CORONAVIRUS (COVID-19)

As we follow the roadmap out of lockdown, the team at Elmsleigh House Dental Clinic continues to work with enhanced PPE (personal protective equipment including FFP3 masks), virus filtration and fogging technology, and a stringent infection control policy in place to protect our patients and team. Watch our short film, which shows all we have put in place with your safety in mind, and the new way we are working together to protect our patients and team

 

 

Please note that a surcharge due to the coronavirus pandemic will be added at a cost of £10 or £25, depending on type of appointment, as we have to allow time between specific appointments for deep cleaning as per our policy.

Click to read your patient journey during Covid-19

Click to read about coronavirus symptoms and advice

Telephone the Welcome team on 01252 713797 

During clinic opening hours or leave a message on the answer phone. Calls will be recorded for monitoring and training purposes. If you have an urgent dental problem, please call before 10am and we will arrange to see you as soon as possible. Fees for emergency dental treatment are calculated at £150 per 30 minutes.


Email info@elmsleighhouse.co.uk


BOOK AN APPOINTMENT

Click to request an appointment online >


ACCESSIBILITY

Elmsleigh House Dental Clinic is easily accessed by the M3, A3, A31 and M25.

Free parking spaces for two hours can be found at the rear of the practice in The Fairfield and surrounding roads behind the practice, with level access to the back of the clinic from The Fairfield. Please ensure you park in the designated parking bays and not in front of neighbours’ drives or dropped kerbs, or on double yellow lines. Many thanks.

There are public car parks at Farnham train station and in Farnham town, within short walking distance. The clinic is located directly opposite Farnham train station, with trains running twice an hour directly to Waterloo.

There is level access from the rear of the practice with downstairs surgeries and a larger, downstairs toilet that is wheelchair friendly, ensuring all patients can access dental care. Please discuss your individual requirements with the Welcome Team when booking your appointment.

We look forward to welcoming you and ensuring you experience the most professional and comfortable treatment during your visit.


OUT OF HOURS APPOINTMENTS

Outside clinic hours, please call 01252 713797 to access our answer phone, which provides an emergency number for you to contact one of our dentists; patients should be called back within a reasonable time (and usually within 3 hours). Our call-out charge for emergencies is £350 plus any treatment fees. However, if there is an issue with recent work we have completed or ongoing treatment, any treatment needed as part of the call-out may be free of charge at the dentist's discretion.


CANCELLING YOUR APPOINTMENT

We do not ‘overbook’ to allow for cancellations, and therefore appreciate 48 hours' notice if an appointment cannot be kept. Our answering service on 01252 713797 is always available to take messages when the clinic is closed. If an appointment is not attended or cancelled with less than 48 hours’ notice, you will be charged at the rate of £30 per 30 minutes for the dentist’s or hygienist’s time.

Regarding our facial aesthetic treatment, SculptraTM, patients must give at least a week's notice to cancel this treatment as it is mixed precisely 1 week before the appointment for use on that specific day. If a patient cancels within a week from their appointment date, they will be charged £125 per vial used.


Dignity at Work and Zero Tolerance Policy

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.

To ensure this is fully observed, we have a Dignity at Work and Zero Tolerance Policy. This means that aggressive or violent behaviour towards our staff or any member of the public within our Clinic premises will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of staff, either in person or over the telephone, will be sent a letter or receive a call from the Practice Manager advising that this behaviour will not be tolerated. Any future violation of this Policy will result in removal from the Clinic patient list; there will be no appeal process.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients, and that non-observance will not be accepted. Many thanks for all understanding, Elmsleigh House Dental Clinic


Data Protection and website Privacy Policy

Our practice follows stringent procedures to ensure we work with all personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

Our practice regulates our data and practice security on an ongoing basis, and any person employed or self-employed within this practice is governed and adheres to the same policies, procedure and laws.

Click to read our website Privacy Policy detailing how Elmsleigh House Dental Clinic uses and protects the information you give us when you use this website.

A patient has a right of access to their records if they submit a written request to Cat Collins, Managing Director, Elmsleigh House Dental Clinic, 6 Station Hill, Farnham, Surrey GU9 8AA; a small fee may be required. 

OUR COMPLAINTS PROCEDURE

At Elmsleigh House Dental Clinic we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. If you are not happy with the care or treatment you have received, please contact the Managing Director, Cat Collins, on 01252 715706, email cat@elmsleighhouse.com or write to her at Elmsleigh House Dental Clinic, 6 Station Hill, Farnham, Surrey GU9 8AA, and she will deal with your complaint courteously and promptly so that the matter is resolved as quickly as possible.

Click here to read our complaints policy in full, as well as who to contact in the unlikely event that you are not satisfied with the result of your complaint. Many thanks.


Cold sore policy

As part of our Infection Prevention and Control Policy, we ask patients that if you have a cold sore (caused by the Herpes Simplex Virus type 1) for less than 2 weeks, please reschedule any non-emergency dental treatment until after this contagious period has passed. If urgent dental treatment is required (ie you are in pain and need immediate attention), our dentists will request that your cold sore is protected with a cold sore plaster to minimise the risk of cross-infection. Click to read our cold sore advice.

We are proud that Elmsleigh House has won an award for our Infection Prevention and Control Policy as it shows our care and commitment to protecting our patients and team. 


Sepsis signs and policy

Sepsis is a life-threatening condition that can arise when the body’s abnormal immune response to an infection causes organs to start failing. At Elmsleigh House we are aware that in dental practice, sepsis can arise from a bacterial infection due to a dental condition or a treatment that has been carried out; we are also aware that sepsis may present itself without a dental cause. Read our blog on sepsis to see a list of signs and symptoms and understand the need for urgent medical treatment if sepsis is suspected. https://www.elmsleighhouse.co.uk/blog/sepsis.

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