Privacy policy

Our website privacy policy 

Key details

This practice Privacy Policy describes how Elmsleigh House Dental Clinic uses and protects the information you give us when you use this website.
If you provide information when using this website, it will only be used in the ways described in this Privacy Policy.

If you have any questions about this Policy, please email Cat Collins, our Data Controller and MD, on cat@elmsleighhouse.com.

Introduction

We gather and use patient information in order to provide products and services and to enable certain functions on this website.
We also collect information to better understand how visitors use this website and to present timely, relevant information to them online. We do not share, sell or disclose to a third party, any information collected through our website.

Website Forms

Forms on this website do collect personal data that you submit, which will be emailed with the intent to store that data on industry standard UK email hosting and practice management records for the purpose of providing you a service only.

General Data Protection Regulation (GDPR) (EU) 2016/679

Our practice is Notified with the Information Commissioner's Office (ICO).
Our Data Controller, Cat Collins, MD, can be contacted at cat@elmsleighhouse.com or on 01252 715706 with any questions you may have or details concerning the protection of your personal data.

Patient Records

Our Practice is Registered with the Care Quality Commission (CQC). Details of our Registration can be seen at www.cqc.org.uk. Our practice has to comply with the CQC data protection policy for Patient Records both offline and online.

What data we gather

We may collect your data in a variety of ways on this website. This information is recorded by our Customer Relationship Management software, Hubspot, and Google Analytics; we use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. We may store this data indefinitely.

We may collect the following information:

• Contact information including your email address
• Demographic information, such as postcode, preferences and interests
• Website usage data
• Other information relevant to patient enquiries
• Other information pertaining to special offers and surveys

How we use this data

Collecting this data helps us understand what you expect from your practice, enabling us to deliver improved products and services.
Specifically, we may use data:

• For our own internal records
• To improve the products and services we provide
• To contact you in response to a specific enquiry
• To customise the website for you
• To send you promotional emails about products, services, offers and other things we think might be relevant to you.

Your individual rights

As an individual, you have the following rights in regard to the data that we collect and store:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

Should you wish to exercise any of these rights, please contact our Data Controller, Cat Collins, MD, on cat@elmsleighhouse.com or 01252 715706.

Cookies and how we use them

What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.
Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies
We may use cookies to:

• Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
• Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
• To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies
You can use your web browser's cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling information about you

When you fill in an e-form or provide your personal details on our website, you may see a tick box to receive the latest offers and updates from Elmsleigh House:

• Opting-in enables us to send you an occasional e-newsletter, keeping you up to date on our treatments, patient testimonials and case studies, information about Elmsleigh House and any team updates.
• Opting-in enables us to send you information on a specific treatment depending on which pages you have viewed or filled in the form, by email or telephone, enabling you to ask any questions or book in for the appropriate consultation.

Any personal information we hold about you is stored and processed under our data protection policy, in compliance with the General Data Protection Regulation (GDPR).

Security

We will always hold your information securely.
To prevent unlawful disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in accordance with the General Data Protection Regulation (GDPR).

Links from our site

Our website may contain links to other websites, such as in some blogs.
Please note that we have no control of websites outside of the www.elmsleighhouse.co.uk domain. If you provide information to a website to which we link, we are not responsible for your data protection and privacy.
Always be wary when submitting data via interactive website templates. Study the website data protection policy and the status of the website itself - is it padlocked or using https:// or green bar transfer protocols?

Feedback

If you feel that there is a problem with the way that we are handling your data, you may contact Cat Collins, our Data Controller on cat@elmsleighhouse.com or 01252 715706, or contact the Information Commissioner’s Office directly at https://ico.org.uk/.