Thank you for trusting us with your dental care or treatment; we have produced a brochure detailing Your Patient Journey to ensure you feel welcomed and know what to expect when you come to Elmsleigh House.
Here is a summary of Your Patient Journey when coming to Elmsleigh House for your dental care or treatment:
You can book appointments in with the Welcome Team, Hannah or Louise, by calling 01252 713797 (answerphone if busy or out of hours) or email info@elmsleighhouse.co.uk.
Our Patient Coordinator, Georgie Price, can help with any questions you may have about your treatment plan; she will liaise with your dentist as necessary. For larger treatment plans, such as dental implants and teeth straightening, Georgie can offer staged payments to spread the cost of treatment. You can contact Georgie directly on 01252 595503 or georgie@elmsleighhouse.co.uk
Please bear in mind we are booking appointments well ahead due to managing our busy clinicians’ diaries. However, we do run a cancellation list so that we can bring some appointments forward if possible following a known cancellation. We therefore appreciate 48 hours’ notice should you wish to reschedule or cancel your appointment; charges may apply for non-attended appointments or short notice cancellations.
If driving, there are free parking bays for two hours in The Fairfield and surrounding roads behind the practice, with level access to the back of the clinic from The Fairfield. Please ensure you park in the designated parking bays and not in front of neighbours’ drives or dropped kerbs, or on double yellow lines – thank you!
We are also opposite Farnham train station with a car park (fees apply) and direct links to London Waterloo.
Please ensure you arrive in plenty of time before your appointment as we aim to run our clinicians’ diaries to schedule. You will be greeted by our Welcome Team and asked to confirm that there are no changes to your medical history and sign the form if needed. You will be invited to go into our tranquil waiting room where you can have a tea or coffee; we have ipads, magazines, books, treatment brochures and a newsletter to browse.
You can also log onto our free Wifi and please take a moment to like and follow us on social media; when you like our Facebook page you will see our Smirl counter whirl!
Unless you need urgent treatment, your first appointment will be for us to get to know you, establish where you are now with your dental health and what you would like to achieve; an adult new patient examination is up to an hour long, to give us time together without rushing.
We will take photographs of your teeth and smile, as well as x-ray pictures as required. We will perform a thorough assessment of your teeth and gums, and explain our findings so you can make an informed decision if further treatment is required; our clinicians perform mouth cancer checks at all routine appointments.
Our aim is to provide you with a dedicated, preventive, long-term approach in order to keep your teeth and gums in excellent condition, and keep treatment to a minimum.
If treatment is needed or you have been referred to us for specialist or specific treatment, we will discuss our findings and recommended treatment to achieve a healthy mouth and gums. This will be written up as your bespoke treatment plan and emailed to you. It will detail all stages of recommended treatment and fees involved; we guarantee these fees will not change throughout your treatment. If discussed, your plan may also include optional cosmetic treatment to improve your teeth and smile. Patients referred to us by their dentist are seen only for their referred treatment; we will keep your dentist updated throughout.
General patients will receive reminders to book in for regular dental check-ups and hygiene appointments (text messages or emails); please ensure we have your correct contact details, and book appointments well in advance.
Referred patients will be returned to their dentist’s care for restorative work or at the end of treatment, depending on the referring dentist’s requirements.
We always appreciate our happy patients leaving us reviews, especially Google reviews, to help spread the word about Elmsleigh House online. It also builds our reputation as our patients are our best advocates!
To leave a Google review (you need to have a Google account) you can scan the QR code or click on the direct link https://g.page/r/CfCbJGowJLekEBE/review
If you don’t have a Google account, you can write a review of your patient experience and email:
We also appreciate you recommending us to friends, family and work colleagues as we offer an extensive range of dental treatments to all ages.
Please follow us on social media to read our latest reviews, case studies showing ‘before and after’ treatment and team news:
www.facebook.com/ElmsleighHouseDentalClinic
www.instagram.com/ElmsleighHouseDentalClinic
We look forward to welcoming you to Elmsleigh House Dental Clinic!
