As we opened our doors to welcome back patients on Monday 8th June, our team were fully prepared with enhanced personal protective equipment (PPE), virus filtration units, fogging devices and stringent infection control policies to ensure our patients' and team's safety. We were therefore delighted to read a patient's comment under our new practice video in YouTube:
"Attending on Monday 8th June 2020, I felt wholly safe and comfortable with the new infection control systems in place. Everything was made easy and clear. I couldn't have felt in a safer environment. Excellent safe and friendly team. Thank you" Mrs H.
Our video shows our new way of working, where patients fill in a medical history form before attending the clinic as well as an assessment for risk of coronavirus infection. Once your appointment has been confirmed, we ask patients to let us know they have arrived at the clinic and not come in until we call you in for your appointment. Our reception team will greet you at the door, confirm your name and Covid status and take your temperature before welcoming you into the clinic. You will be asked to leave your personal belongings in a box provided and to sanitise your hands and put on the gloves and mask provided. You will confirm your medical history form filled in online with a signature, as well as a consent form to be treated.
Your dentist will greet you wearing PPE and you will be taken to the surgery and introduced to your dental nurse who will also be in PPE. Be reassured we are still the same friendly team underneath our masks! You will be asked to use a bacterial and anti-viral mouthwash before your treatment or check-up can begin, with stringent safety precautions in place.
We are especially mindful that many dental treatments are aerosol-generating procedures (AGPs). Aerosol suspended in the air is a theoretical source of infection, which we obviously wish to keep to a minimum. We offer protection by using high-volume suction, a dental rubber dam where possible, surgical masks that are fluid resistant, FFP3 masks that filter a high percentage of airborne particles, and additional disinfection and cleaning procedures within surgeries and the clinic itself, such as fogging devices that kill all particles of viruses and bacteria from the air. We have also installed medical grade air filtration units in our surgeries, which purify the air and remove bacteria and viruses within 8 minutes. We have not increased our costs during this time, but our costs for PPE will be covered by an additional £30 for AGPs and £10 for non-AGPs. We hope you understand this covers your enhanced safety.
We are welcoming our patients back to Elmsleigh House to continue with their dental treatment and maintenance dental care. Our team of dentists and specialists are working hard to ensure our full range of treatments can be offered to our patients, and we welcome new and referred patients too!
Our dentists in Farnham provide dental care in the safest possible environment. We look forward to welcoming you!